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For PROCOLOMBIA it is important to know the comments, concerns or disagreements of its users, so we invite you to fill out the following form according to your request.

Please note that:

Question/Request: is a request for information or clarification of doubts about any aspect related to PROCOLOMBIA's services or activities.

Compliment: is an expression of satisfaction or recognition towards any official or service provided by PROCOLOMBIA.

Suggestion: is a proposal or recommendation made by a user with the purpose of improving or enhancing some aspect of the services offered by PROCOLOMBIA.

Complaint: is the manifestation of an inconformity towards a PROCOLOMBIA collaborator.

Claim: is the manifestation of an inconformity with a service provided by PROCOLOMBIA,

Right of petition: It is the right of every person to submit respectful petitions in the terms established by law, for reasons of general or particular interest, and to obtain a prompt, complete and thorough resolution of the same.

If your registration corresponds to a complaint or claim, PROCOLOMBIA has defined a period of 15 working days following the receipt of the case in the organization for the generation of a response.




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