Questions, Complaints, Claims, Congratulations and Suggestions

For PROCOLOMBIA it is important to attend to the complaints and claims of its users, also to clarify any concerns in order to provide a better service every day. In order to facilitate the registration of your request, please note that a Complaint is the manifestation of a dissatisfaction with a ProColombia official and a Claim is the manifestation of a dissatisfaction with a service.

In the event that your registration corresponds to a complaint or claim, ProColombia has defined a period of 15 working days for the generation of a response to the case you express.